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Assessment Details Scenario: Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is

Assessment Details Scenario: Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a

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Overview The thesis will explore the transformative role of Information and Communication Technology (ICT) in healthcare delivery, with a focus on health

Overview The thesis will explore the transformative role of Information and Communication Technology (ICT) in healthcare delivery, with a focus on health informatics and telemedicine. It will investigate how big data analytics in health informatics can enhance patient care and outcomes, and how the expansion of telemedicine services can improve