Discussion 1: Support services is a broad category that refers

Discussion 1:

 Support services is a broad category  that refers to any team that supports an organization’s IT and business  processes. The help desk, for example, is a support services team.  Support services are vital when an incident impacts the operational  performance of an organization. Answer the following question(s): 

  1. What are five types of support services in a typical large organization?
  2. Should the same or different  support services be available when an incident impacts the operational  performance of an organization? Explain your answer.

Fully address the questions in this  discussion; provide valid rationale for your choices, where applicable;  and respond to at least two other students’ views. 

Discussion 2 :

  A  simulated disaster and comprehensive recovery test may involve many of  an organization’s key personnel for several days: is this a reasonable  burden to place on a busy, competitive company? How would you argue  against the inevitable tendency to shortcut the procedure?   ***Standard for all discussion posts:   Please make your initial post and two response posts substantive. A substantive post will do at least two of the following:    

  • Ask an interesting, thoughtful question pertaining to the topic 
  • Answer a question (in detail) posted by another student or the instructor 
  • Provide extensive additional information on the topic 
  • Explain, define, or analyze the topic in detail 
  • Share an applicable personal experience 
  • Provide  an outside source (for example, an article from the UC Library) that  applies to the topic, along with additional information about the topic  or the source (please cite properly in APA 7) 
  • Make an argument concerning the topic 

At  least one scholarly source should be used in the initial discussion  thread. Be sure to use information from your readings and other sources  from the UC Library. Use proper citations and references in your post.  

 

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