Our group choose Apple company My part question is Step

Our group choose Apple company

My part question is Step 5; Group Evaluation & Recommendations 

Based on your research and all we have studied in LDRS 300 to date;

o How would you rate this organization in terms of their service culture?

o Give examples to support your findings.

o What recommendations would you give them based on your research question from Step #4? – 

o Give examples to support your ideas.

3-5 pages

must use these 3 references and 2/3references from others

the references:

LEAD LIKE JESUS – Revisited. by Ken Blanchard, Phil Hodges, and Phyllis Hendry.

Blanchard, K., & Hodges, P., Hendry, P. (2016). Lead like Jesus: Lessons from the greatest leadership role model of all time. Revisited. New York, NY: MJF Books. 

– Kindle Edition is available.

JESUS on LEADERSHIP by C. Gene Wilkes.

Wilkes, C. Gene. (1998). Jesus on Leadership: Discovering the secrets of servant leadership from the life of Christ. Wheaton, IL: Tyndale House Publishers, Inc.

– e-book should be available from TWU library

THE SERVICE CULTURE HANDBOOK by Jeff Toister.

Toister, Jeff. (2017). The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. Toister Performance Solutions.

 

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