Chapter 10 in your eText discusses Kotter's (2007) eight-step change model.

Chapter 10 in your eText discusses Kotter’s (2007) eight-step change model.  Which of these steps do you think is the most challenging? Which is most important?  Give specific examples of how an organization either effectively navigated all 8 steps or alternatively, missed one of the steps and it led to change resistance or ineffective change. 250 word count

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